Service

Our vacuum pumps are very reliable but pending on the type and the application they need a bit of service occasionally. Our pumps are designed for easy service, so you can do it in your own workshops, or have us do it. Your workshop employees are welcome to take an intensive training course at our facility. And, if worse comes to worst, our service would be glad to help you do repair fast and at low cost. For all practical purposes, pumps we repair are like new and can be used all over your laboratory. We routinely repair VACUUBRAND pumps that have already been in use for 20 years or more. Quality pays!

Service inquiries - Important information on your service case

Safety and health of our staff, laws and regulations regarding the handling of dangerous goods, occupational health and safety regulations, safety at work laws and regulations regarding safe disposal of waste, e. g. waste oil, require that for all pumps and other products the health and safety clearance form must be sent to our office duly completed and signed before any equipment is dispatched to our premises.
Products will not be accepted for any procedure, and handling and repair / DAkkS calibration will not start before we have received this declaration.


To process your service request as fast as possible, please follow the steps below:



Download the health and safety clearance form via the following link:

Health and safety clearance form



Fill in the repair request and contamination information.


Send the completed health and safety clearance form to

servicevacuubrand.com



Our service team will check your request and give you feedback as soon as possible.

Packaging and shipping


Pack your device safely according to the instructions in the health and safety clearance form.



Attach the completed health and safety clearance form to the outside of the carton.


Send your parcel to:
VACUUBRAND GMBH + CO KG
Alfred-Zippe-Str. 4
97877 Wertheim
Germany




Our service team checks your device and gives you feedback.

If you have any questions regarding your service request, don't hestiate to contact our service team.

Tel.: +49 9342 808-5660
Fax: +49 9342 808-5666
servicevacuubrand.com